According to the "India Times" reported on August 29, India's second largest private bank "Housing Development Finance Corporation Bank" (HDFC) will follow the Japanese bank's approach, launching an artificial intelligence program, introducing robots to welcome a branch at the bank's door. .
According to reports, Japan’s Tokyo Mitsubishi Bank launched a robot called “Nao†last year, and Mizuho Bank also launched the robot “Pepperâ€.
According to reports, HDFC's first robot will be unveiled at a branch in Mumbai. This branch does not need to deal with the personalized service of too many elderly people. The name of this robot has not yet been finalized, and if the experience is mature, the program may expand.
Unlike Mizuho Bank's “Pepperâ€, which analyzes customer behavior and provides diverse services, HDFC's first robot plays a limited role and is largely a receptionist. It is said that it will use different options to greet people entering the branch, such as withdrawals, deposits, foreign exchange, fixed deposits, etc., and display these services on the screen. When the customer clicks on the screen to make a selection, the layout of the branch appears on the screen and there is an option to "take me here."
Although the initial solution was basic, the bank plans to expand the menu, add sound and face recognition technology and link it to the customer's behavioral patterns. The source said: "If someone asks about a home loan through a web page, the robot will generate information and provide options the next time he comes."
The source also said that this robot is the first stable artificial intelligence product, and it also plays a role on a global scale, and it will not replace the important functions of the banking business. The bank still needs an account manager.
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