On September 14th, Zhu Xinhua of the Lotus Community in Hailing District of Taizhou City said that it was very helpless to go to the after-sales service point consultation. It turned out that the microwave oven bought in the house last year was broken recently. It was sent to the maintenance master for inspection. It was said that it was necessary to change the magnetron. It took more than 100 yuan, and there was no spare parts yet, or it would have to buy a new microwave oven. On the way home, I encountered a question about collecting used electrical appliances. If the old microwave oven was recycled, it would cost 10 yuan.
Zhu Xinhua chatted with several old neighbors at the entrance of the community. Almost every family encountered a situation in which "small household appliances were replaced and repaired, and repairs were not as good as they were." In the past, household appliances were broken, and repairing accessories, it was a dozen or tens of dollars. But nowadays, if the household appliances are bad, find a repairman. If you don’t say anything, you can change the accessories. Sometimes you don’t have a few hundred yuan. Regardless of repairs, why are "maintenance workers" now "changing workers"?
Volunteer service collection, maintenance workers are popular
On the afternoon of August 28th, Taizhou People's Park North Gate, 23 institutions, enterprises and institutions in Taizhou held a large-scale volunteer service, and hundreds of volunteers provided volunteer services to the public. Before the service desk of Taizhou Municipal Bureau of Land and Resources, Yang Xinrong, an electric vehicle maintenance worker, was busy not scoring. From time to time, some citizens sent electric vehicles that needed maintenance. Many citizens came to consult electric kettles, washing machines, televisions, computers, etc. service.
"It is really difficult to find a professional small appliance repair point, especially after the warranty period. The charges for some big brand after-sales service points are also relatively high." Xue Yu, a 30-year-old, said his camera was broken at the beginning of the year. Can not find a repair place, and finally sent to Yangzhou to repair.
Yu Zhenlong, who is in his 60s, is a volunteer at the Weiwei Technology Service Center. He told reporters that rice cookers, electric kettles, etc. are broken. Sometimes, if you change a fuse, one or two yuan can solve the problem. And like TV sets, washing machines, refrigerators, etc., some parts are broken, and repairing it will cost a few yuan and tens of dollars. However, maintenance personnel are often reluctant to repair, but persuade the entire replacement parts. This practice of changing only the maintenance, not changing the partial replacement, is almost a practice in the industry.
Love does not love repair, resources are too wasteful
Ding Yijie is the head of the equipment department of a medical unit in Taizhou. He usually likes to "snap" machinery and electronic equipment, and often makes the unit's machine "return to life."
"The bearing has a sound, the bearing is replaced; the transistor is not energized, and the circuit board is replaced. Many of the replaced parts can continue to function, but they are used as garbage in the waste station without disassembly or repair. It is a waste of time." He said helplessly, the function of the maintenance worker is to carry out daily maintenance and repair of the equipment, but now they all love to change, and what is broken is a change.
"The motor that has been replaced, more than 70% of the motor can be repaired." Lu Hongjun of the operation and maintenance department of Taizhou Power Supply Company said. The most common fault of the motor is that the carbon brush is worn short, as long as it is replaced with a new carbon brush, it can be repaired, only a few tens of dollars. Nowadays, there is no use of universal watches and soldering irons. The number of maintenance workers who do not understand the circuit diagrams is increasing. Only the "replacement workers" who use screws and wrenches to tighten the screws are everywhere. They will not repair, will not repair, and will not repair. They have all changed.
"The labor that small appliances are repaired sometimes is not less than the electricity of everyone, and the accessories of small appliances are not cheap. Sometimes the public feels that it is better to buy a new one." Yang Xinrong is engaged in electric vehicle and motorcycle repair in Taizhou. In 20 years, he told reporters that many of his friends used to be professional small appliance repairs. Now most of them "transform" to be the after-sales service of branded home appliances. Wei Weisong of Xiaowei electric vehicle maintenance point also said that rent and labor costs are the main reasons for the decreasing maintenance of small appliances. The maintenance worker pays three to four hundred yuan a day, and it takes two or three hours to repair it once. Over time, the “maintenance worker†becomes a “replacement worker†and is used to it.
In fact, some of the accessories that have been replaced have been purchased, refurbished and pretending to be new accessories, and can bring more profits to some bad repairers. Yu Zhenlong believes that this is the benefit-driven, one changed, shoddy, not only caused a huge waste of resources, but also caused some maintenance practitioners to lose the industry.
The maintenance industry needs "Internet +" shared thinking
Love does not love to repair, can medicine be used? Huang Jun, the "chief senior technician" of Jiangsu Hengli Brake Manufacturing Co., said that the society must pay attention to the cultivation and use of maintenance personnel. Their company attaches great importance to skilled talents, like "Chief Senior Technician" can enjoy the treatment of middle-level cadres. A CNC equipment failure, looking for manufacturers to repair, the road is far from convenient, the quotation has to be tens of thousands, and finally they themselves, only spent 10,000 yuan.
He Erlong, former director of the Vocational Ability Construction Division of Taizhou Municipal People's Social Security Bureau, told reporters that the city has organized many maintenance skills competitions and trainings in recent years, and established skill master studios in some enterprises, with a view to causing everyone to The importance of maintenance skills. Zuo Xuesong, director of the Volunteer Office of the Civilization Office of Taizhou City, told the reporter that the city has built a network team of volunteers with maintenance expertise to be responsible for the repair of home appliances in addition to the volunteer market day. Seamless integration of volunteering and citizen needs.
The reporter learned that the Shanghai Electronic and Electrical Maintenance Industry Association is difficult to maintain small appliances, and opened a comprehensive small appliance repair center in the community. Many home appliance companies have also launched the O2O service platform. "Artificial Video" service has also emerged as the times require, consumers can most intuitively report the problem of home appliances to customer service engineers.
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