On July 2, the Shanghai Consumer Protection Committee held a news briefing to announce to the public the unfaithful problems such as fictional faults and minor illnesses and overhauls discovered in the recent air-conditioning maintenance and consumption inspections. At the meeting, the Shanghai Consumer Protection Committee requested 58 problems with the same city, Baidu, 360, public comment network, home appliance repair, first line, Taobao, Gome, number one hundred (114), Jingdong 9 platforms found in this exercise The problems and causes are sorted out and targeted improvement measures are taken.
On July 9, the Shanghai Consumer Protection Committee released a message saying that as of July 6, 2018, nine platforms had written feedback to the Shanghai Consumer Protection Committee within the prescribed time limit, and the Shanghai Consumer Protection Committee was in the news ventilation. At the meeting, a request was made for a positive response. For example, the number of Know-how (114) put forward a “zero tolerance for repairing minor illnesses and overhauls†to the maintenance partners, and conducted a comprehensive return visit to the service work orders. Shanghai Jiaotong Household Appliances Industry Association (reporting first line) said that the association will conduct a basic education based on professional ethics and integrity management in the whole industry.
In addition, 58 City said that it will shut down the “neighboring home to repair service†account suspected of infringing consumer rights, and start self-examination and self-correction of the home appliance maintenance account in the platform, further expanding the coverage of the 58 service protection plan and establishing Shanghai The communication and communication mechanism of the Consumer Protection Committee accepts its supervision and guidance; 360 said in the self-examination report that the merchants involved in the experiment have been included in the 360 ​​blacklist and permanently stop cooperation. 360 will strengthen the qualification of the subject and establish a variety of Reporting channels, effectively and effectively suitable advertiser information; Baidu wrote back that the merchants involved in the case met the online promotion conditions, and after receiving the notice, they knew that there were non-compliance with the customer's offline maintenance behavior, and they received the first notice after receiving the notice. Time offline processing.
By combing the feedback from the nine platforms, it can be found that more platforms express the ins and outs of this case and the penalties for the repairers involved, but do not put forward the prevention of such problems, especially the establishment of the integrity mechanism. Measures.
The Shanghai Consumer Protection Committee believes that the Internet platform should not be a safe haven for untrustworthy people. Home appliance repair and even other repair services currently have a variety of violations of the legitimate rights and interests of consumers, the root cause of the lack of integrity mechanisms. Strengthening the construction of honesty, focusing on publicity and education, and improving the system, the key lies in effective implementation. In the field of maintenance, the integrity of each platform (especially the Internet search platform) is duty-bound.
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